How to Deal with Clients

This article is a small brief on a talk that João Rodrigues — co-founder and CTO of The Loop Co and me have made in the past week, before moving our team to remote work. -By João Bernardo Parreira

Our main goal was to set clear to all of the team, regardless of their position, our approach and culture when relating to clients. For us, it is crucial that this message is clear for any position from the CEO to the intern.

These are the main topics of what could be called our small “manifesto”.

Respect the money

The client is putting the result of their effort (money) in your hands, there is nothing more valuable than that! And there is only one reason for this — good service and innovation:

Loop way to conquer a client

The first step is to know the business of your prospective client. Before speaking you need to prepare every single meeting. You need to clearly understand:

We have solutions. We NEVER ask how we can help.

Loop Value

Do’s and don’ts

In conclusion, each and every one of our team members, knows that each one of us is the face of our company in every interaction to a client. We know that we are not a simple wheel in a bigger machine. We know that we depend on one another, and that is exactly why we are here.

— By João Bernardo Parreira

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